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Why should you choose Playful Threads?
Customer Service is our #1 priority. We understand that you have a choice when you are shopping online. We strive to offer you the hottest products at the lowest prices. Our goal is to offer to our customers the easiest shopping experience available online.
What does the package look like when it is shipped to me?
Your privacy is important to us. Your purchase will be shipped discreetly in a unmarked, plain package. You will be able to ship your package to your home or work because you will not be able to tell what is inside the package.
Does PlayfulThreads.com ship internationally? What countries does PlayfulThreads ship to?
Yes, PlayfulThreads can ship almost anywhere in the world! Simple add items to your cart, and select your destination country on the shopping cart screen to see shipping rates. For a list of countries PlayfulThreads ships to, please read our shipping page.
When will I receive my order?
We know that you want to receive your purchase as soon as possible, so we offer same day shipping as long as we receive your order by 3pm EST / 12pm PST. We offer 4 different levels of shipping. Postal Service First Class Mail or UPS Ground will take an average of 2-5 business days. We also offer Overnight and 2-Day shipping options for our Express orders. Please visit our shipping page for more information.
Why can I not see my size or color choice?
PlayfulThreads.com uses a Real Time Stock Tracker that allows you to order products that we currently have in stock. Our Real Time Stock Tracker will give you the most up to date availability of our products. We do not drop ship your purchases. We stock all of our inventory in our warehouse so that we can ship your purchases directly to you. If a product says that it is “out of stock”, that means that we do not currently have that size or color in our warehouse ready to ship. Playful Threads is dedicated to only allowing our customers to purchase a product that we know we have in stock, this is why our site uses a real time stock tracker.
What forms of payment are accepted?
Playful Threads accepts Visa, Master Card, Discover, and Paypal. We do not accept checks or money orders. If you would like to make special payment arrangements please email us at help@playfulthreads.com.
How can I receive the free shipping option?
All orders in the United States that are over $70.00 will receive FREE STANDARD SHIPPING (Domestic Orders Only). We use United States Postal Service and UPS for our standard shipping.
When will my order ship?
We know that you want to receive your order as soon as possible. We ship on the same day if you place your order before 3pm EST / 12pm PST, Monday – Friday excluding Holidays.
Am I able to pick up my purchases locally?
Of course you can pick up your purchases locally. Our business is located in Apex, North Carolina, you may do a local pickup during our normal business hours. Since we ship same day most of the time, please let us know that you would like to do a local pickup prior to placing your order. Please email our Customer Service Care Team at help@playfulthreads.com.
Why do I need to give you a billing address? Am I going to receive a bill?
No, we will not send you a bill. We need to verify your billing address for your credit card. The billing address needs to match the address shown on your credit card statement. This is a security measure that we use for protection against fraud. PlayfulThreads.com reports any fraudulent activity to the correct authorities.
Why did I not receive a Confirmation Email?
If you did not receive a confirmation email from us, it could be a couple of issues. It could be that there was a spelling mistake in the email address that you gave us or your spam filter could be blocking our confirmation email from getting to you. After you place your order, at the end of the checkout process it should say “Thank You For Your PlayfulThreads.com Order”. This confirms that we did receive your order. If you have any questions, please contact our Customer Service Care Team at help@playfulthreads.com.
What if the product that I purchased does not fit correctly?
If you do not like the fit of your product, you can return or exchange it as long as the item still has tags that are attached and it is in the original packaging. Your return/exchange package must be postmarked within 14 days from the date the order was placed online. Please read our Return/Exchange Policy for additional details on how to complete a return or exchange. We request that you try on all items over your intimate apparel. You are responsible for the cost of shipping your products back to us, however Playful Threads will pay the shipping cost for one exchange per order.
What if I am not happy with my purchase?
If you do not like the product that you purchased, you can either exchange or return your purchased items. We will only accept returns/exchanges on packages that are postmarked within 14 days from the date the order was placed online. Please read our Return/Exchange Policy for additional details on how to complete a return or exchange. All return or exchangeable products must have all tags attached and be in their original packaging. We request that you try on all items over your intimate apparel. You are responsible for the cost of shipping your unwanted products back to us, however Playful Threads will pay the shipping cost for one exchange per order.
When will a product be back in stock?
We are sorry that a product you are wanting to purchase is out of stock. When our Site says it is out of stock, we really are out of stock. If you really would like to purchase a size/color or style that we do not have in stock, please contact our Customer Service Care Team at help@playfulthreads.com.
What is your Halloween Return Policy?
Before September 15th – follow our normal Return/Exchange Policy.
September 16th – September 31st – We only allow exchanges during this time frame as long as we receive your package within 14 days of the date of purchase. A store credit will be issued or a new costume must be selected if the item is no longer available. No Refunds are given for any Halloween Costumes during this time period.
October 1st – October 31st – All orders placed for Halloween Costumes are FINAL SALES during the month of October. PlayfulThreads.com does not accept any returns/exchanges for Halloween Costume orders if your purchase date is during the month of October. PlayfulThreads.com is not responsible for the shipping charges when we need to send a package back to our customer when they have sent a package containing a Halloween Costume during the month of October.
How do I return a product that I purchased?
You are welcome to return a product for store credit or a refund as long as your return package is postmarked within 14 days from the date the order was placed online. All returns require a Return Authorization Number in order for our receiving department to accept your package. To obtain a Return Authorization Number please email our Customer Service Care Team at help@playfulthreads.com. Please read our Return/Exchange Policy for additional details on how to complete your return. All returnable products must have all tags attached and be in their original packaging. Please try on your products over your intimate apparel. It is your responsibility to pay the cost to ship your return package back to us.
How do I exchange a product for a different size/color or style?
If you are dissatisfied with your purchase, you can exchange the products for a different size/color or style as long as the exchange package is postmarked within 14 days from when you placed the order online. In order for us to accept your package, all tags must be attached, it must be in its original packaging and you must have been issued a Return Authorization Number. To obtain a Return Authorization Number email our Customer Service Care Team at help@playfulthreads.com. Please read our Return/Exchange Policy for additional details on how to complete your exchange.
Am I able to back order a product that is out of stock?
At this time we do not allow you to back order a item on our site because we do not have any control over when the manufacturer is going to get that size or color back in stock. We do not want to take your money and then not have an estimated date on when you would receive the product. If there is a product that you really must have please email our Customer Service Care Team at help@playfulthreads.com.
Do you have a catalog?
No, we do not have a print catalog. We update our web site daily in order to bring you the latest styles available, therefore it would be very difficult to print a catalog with the most updated styles since we are adding products every day.
What brands do you sell?
We sell the following brands: Body Zone, Dreamgirl, Elegant Moments, Fantasy Lingerie, Forplay, G World, Leg Avenue, Pastease, Roma, Shirley Of Hollywood, Skinny Dip, Music Legs, Sensual Mystique, Escante, & Seven 'till Midnight
How do I get a Return Authorization Number?
All returns/exchanges must have be issued a Return Authorization Number . You will need to email our Customer Service Care Team at help@playfulthreads.com in order to obtain a Return Authorization Number. You will need to include the following information in your email: your name, address, order number, reason for return/exchange. You will also need to indicate if you would like store credit, a refund or if you would like to exchange your product.
What if I have more questions?
If you have an additional questions about our site or our products please email our Customer Service Care Team at help@playfulthreads.com.